Frequently Asked Questions

Choosing the right internet speed depends on how many people use the internet in your home and what activities you do online. Here's a detailed guide:

Basic Usage (1-2 users):

• 25-50 Mbps: Email, social media, web browsing, SD video streaming
• 50-100 Mbps: HD streaming, video calls, online shopping

Family Usage (3-4 users):

• 100-200 Mbps: Multiple HD streams, online gaming, home office work
• 200-300 Mbps: 4K streaming on multiple devices, large file downloads

Power User (5+ users/Heavy usage):

• 300-500 Mbps: Multiple 4K streams, competitive gaming, smart home devices
• 500-1000 Mbps: Future-proof, 8K streaming, VR gaming, multiple home offices

Weak WiFi signals can be frustrating, but there are several solutions to improve your wireless coverage:

Quick Fixes (Free):

• Optimal Router Placement: Place your router centrally, elevated, and away from walls/electronics
• Update Firmware: Regularly update your router's firmware for performance improvements
• Change WiFi Channel: Use less congested channels (1, 6, or 11 for 2.4GHz)
• Restart Regularly: Reboot your router once a month to clear memory and improve performance

Hardware Solutions:

• WiFi Extenders: Cost-effective but can reduce speed by up to 50%
• Powerline Adapters: Use electrical wiring to extend network (better than extenders)
• Mesh WiFi Systems: Professional solution with seamless roaming (recommended for large homes)
• Router Upgrade: Modern WiFi 6 routers offer better range and performance

We offer multiple convenient payment options to make paying your bills as easy as possible:

Online Payment Methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, RuPay
• Digital Wallets: Paytm, Google Pay, PhonePe, Amazon Pay
• UPI: Any UPI ID through our payment gateway
• Net Banking: All major Indian banks supported
• Auto-Pay: Set up automatic payments from your bank account or card

Offline Payment Methods:

• Cash Payment: At our office or authorized payment centers
• Cheque/DD: Mail to our office address
• Bank Transfer: Direct transfer to our bank account

Billing Information:

• Billing Cycle: Monthly (1st to 30th/31st)
• Bill Generation: 25th of each month
• Due Date: 10th of the following month
• Late Fee: ₹50 after due date
• Paperless Billing: Get bills via email and SMS

Our installation process is designed to be quick, professional, and minimally disruptive. Here's what you can expect:

Standard Installation Timeline:

• Standard Broadband: 2-3 hours (includes wiring, modem setup, basic WiFi)
• Fiber Optic Installation: 3-4 hours (includes fiber laying, termination, equipment setup)
• Complex Installations: 4-6 hours (multiple floors, custom routing, advanced setups)

Installation Day Checklist:

• Before We Arrive: Clear the installation area, ensure power outlets are accessible
• Documents Needed: ID proof, address proof, passport-size photo
• During Installation: Our technicians will explain each step and get your approval
• After Installation: We'll test the connection, set up WiFi, and demonstrate how everything works

What's Included:

• Professional installation by certified technicians
• All necessary equipment (modem, router, cables)
• Basic WiFi setup on up to 5 devices
• Speed test to ensure promised speeds
• Clean-up of installation area
• 30-day installation warranty

Your security is our top priority. We implement multiple layers of protection to keep your connection safe:

Network-Level Security:

• Enterprise-Grade Firewalls: Protect against external threats and attacks
• DDoS Protection: Automatic mitigation of distributed denial-of-service attacks
• Malware Filtering: Block malicious websites and downloads at network level
• Encrypted Connections: All data transmission is encrypted for privacy

Router Security Features:

• WPA3 Encryption: Latest WiFi security protocol on all our routers
• Guest Network: Isolated network for visitors to protect your main network
• Parental Controls: Content filtering and time restrictions
• Firmware Updates: Automatic security updates for routers

Additional Security Services:

• VPN Service: Free basic VPN for secure browsing (premium version available)
• Antivirus Integration: Compatible with major antivirus software
• Security Alerts: Notifications about suspicious activity on your network

For serious gamers, it's not just about speed - latency (ping) and stability matter more. Here's our gaming-optimized recommendations:

Gaming Requirements:

• Latency (Ping): Below 20ms for competitive gaming, below 50ms for casual gaming
• Jitter: Less than 5ms variation for consistent performance
• Packet Loss: 0% ideally, less than 1% acceptable
• Upload Speed: At least 5 Mbps for online multiplayer

Recommended Plans:

• Casual Gaming (100 Mbps): Perfect for single-player online games and casual multiplayer
• Competitive Gaming (200 Mbps): For esports, FPS games, and tournaments
• Streaming + Gaming (300+ Mbps): If you stream on Twitch/YouTube while gaming
• Family Gaming (500+ Mbps): Multiple gamers in the same household

Gaming Optimization Services:

• Gaming Priority: Special QoS settings to prioritize gaming traffic
• Static IP: Dedicated IP address for hosting game servers
• Port Forwarding: Assistance with setting up port forwarding for specific games
• Gaming Dashboard: Monitor ping, jitter, and packet loss in real-time

We believe in rewarding our customers! Here are all the ways you can save with Delix Net:

Current Promotions:

• New Connection Offer: First month free on annual plans
• Referral Program: Get ₹500 credit for each successful referral
• Bundle Discount: Save 15% when you add static IP or business email
• Seasonal Offers: Special discounts during festivals and holidays

Long-Term Savings:

• Annual Plans: Save up to 2 months' fees compared to monthly billing
• Biannual Plans: Extra discount for 6-month commitments
• Multi-Year Plans: Maximum savings with 2-3 year commitments

Special Category Discounts:

• Student Discount: 20% off with valid student ID
• Senior Citizen Discount: 15% off for customers above 60 years
• Medical Professional Discount: 10% off for doctors, nurses, healthcare workers
• Government Employee Discount: 10% off for active government employees

Loyalty Rewards:

• Year 1: Free router upgrade
• Year 3: One month free service
• Year 5: Premium plan at standard price
• Year 10: Lifetime 10% discount

Yes, you can use your own router with our service! Here's everything you need to know about compatibility and setup:

Compatible Router Specifications:

• Connection Type: Must support PPPoE or DHCP
• Ports: At least one WAN port (usually colored differently)
• Speed: Should support your subscribed speed (Gigabit ports for 100+ Mbps)
• WiFi Standard: WiFi 5 (AC) minimum, WiFi 6 (AX) recommended

Setup Process:

1. Connect your router's WAN port to our modem using Ethernet cable
2. Access router admin panel (usually 192.168.1.1 or 192.168.0.1)
3. Set connection type to "PPPoE" (most common for our service)
4. Enter your Delix Net username and password
5. Configure WiFi settings (SSID, password, security type)
6. Save settings and restart both modem and router

Recommended Router Models:

• Budget: TP-Link Archer C6, Netgear R6700
• Mid-Range: Asus RT-AX55, TP-Link Archer AX10
• High-End: Asus RT-AX86U, Netgear Nighthawk RAX50
• Mesh Systems: Google Nest WiFi, TP-Link Deco, Asus ZenWiFi

Important Notes:

• Using your own router doesn't affect your service quality
• We provide free support for configuration issues
• Some advanced features may require specific router capabilities
• Keep our modem even when using your own router